Socavi

Channels

Viber automation that answers like your best seller

Across Eastern Europe, the Middle East and South-East Asia, Viber is where customers ask about price and stock. Socavi answers on your Viber bot, qualifies the buyer and moves them to a sale.

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A man smiling at a message on his phone

What it handles

  • Messages to your Viber bot, answered by the AI agent.
  • Keyboard buttons for the next step.
  • Leads scored and pushed to your CRM.
  • One Inbox shared with every other channel.

Where Viber matters

Viber has more than 260 million users, concentrated in Eastern Europe, the Middle East and South-East Asia. In those markets it is the messenger people already have open, which makes it the shortest path from a question to a sale.

Answer in the app your customer already has open.

Setup

  1. Create a bot at partners.viber.com and copy its token.
  2. Paste it in Integrations, under Viber. Socavi sets up the webhook.
  3. Share your bot's link or QR code with customers.
  4. Message the bot to test it.

Questions

Can a Viber bot message anyone?
No. Viber only lets a bot message people who started a chat with it, and Socavi follows that rule.
Does it support buttons?
Yes. Menus show as Viber keyboard buttons, so the customer taps instead of typing.
Where do the conversations go?
Into the Inbox with every other channel, with the customer's details and lead score.

Also works on

WhatsAppInstagramMessengerAI ChatbotPhone callsSMSEmailTikTokTelegramXThreadsLinkedInYouTubeDiscordLINE

Connect your Viber bot

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