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An AI agent that answers your phone
A missed call is a missed sale. Socavi's agent picks up every call, day or night, answers in a natural voice, qualifies the caller and books the meeting. The same agent that runs your DMs, now on the phone.
What happens on a call
- It answers every call, including the ones at 11pm and on Sunday.
- It knows your business: prices, hours, services and policies, from your knowledge base.
- It qualifies with your questions, and books the meeting in your calendar.
- It writes it up: a transcript, a summary and a lead score in the Inbox.
Bring the number you have
Calls reach the agent on your WhatsApp Business number, or on a phone number from Twilio or Telnyx. Your carrier account stays yours, billed at your carrier's rates. The voice, the listening and the thinking are Socavi's.
Every call becomes a conversation in the Inbox, with a transcript, a summary and a score.
When a person should take over
Tell the agent when a call needs your team: a large order, an upset customer, a question your knowledge base can't answer. It says so on the call, and your team gets the lead with the full transcript, so nobody has to ask the customer to repeat themselves.
Setup
- Open Integrations and choose Voice.
- Pick WhatsApp, Twilio or Telnyx.
- For Twilio or Telnyx, add your account details and the number.
- Call the number and ask what a customer would.
Questions
- Do I need a new phone number?
- No. The agent can answer on your WhatsApp Business number, or on a number you already have with Twilio or Telnyx.
- Does it sound like a robot?
- No. It speaks in a natural voice and replies in real time, so callers talk to it the way they would talk to your team.
- What does my team see after a call?
- The call lands in the Inbox as a conversation, with a transcript, an AI summary and the caller's lead score.
- Is it a separate product?
- No. It is the same AI agent that answers your DMs and website chat, with the same knowledge and rules, now on the phone.