Question 1

What does Socavi actually do?

Accepted Answer

It answers the comments and DMs your social accounts already get. Someone comments a keyword on a reel or sends a DM, Socavi opens a conversation, asks two or three qualifying questions, scores the answers against your ideal-customer rules, shares a booking link if the lead qualifies, and writes the whole record to your CRM.

Question 2

Which channels can the AI hold a conversation on?

Accepted Answer

Instagram, Facebook, WhatsApp, Telegram, Threads, TikTok, Discord, LINE, Viber, and web chat. LinkedIn, X and Pinterest are publishing and lead-capture surfaces rather than conversation channels - Socavi can post to them and take leads from them, but cannot reply in-thread. Shopify is a data source, not a conversation channel: orders, customers and cart activity all become scored leads, and the AI reaches them on WhatsApp or Instagram - not inside Shopify's own inbox, which has no API for a third party to reply through.

Question 3

Do I need Meta approval before I can start?

Accepted Answer

Not to start. Telegram, Discord and web chat need no platform approval - a Telegram bot takes about two minutes to create. Instagram, Facebook and WhatsApp go through Meta's normal API connection, and you can build and test the whole funnel in the Simulator while that is in progress.

Question 4

Is this just a chatbot?

Accepted Answer

A chatbot answers questions. Socavi runs a qualification funnel: the agent is trained on your offer, tone, FAQs and objections, it scores intent against your rules, it only sends the booking link once a lead clears your threshold, and it hands ambiguous conversations to a human in your inbox.

Question 5

What does it cost?

Accepted Answer

There is a Free plan with the manual unified inbox and no AI. Paid plans start at $39/month for 500 AI conversations across 3 channels, and go to $249/month for 10,000 conversations on unlimited channels. One conversation means one contact the AI replies to in a calendar month, however many messages that takes.

Question 6

How long does it take to set up?

Accepted Answer

About ten minutes for the first funnel: connect the account, pick the post and trigger keyword, write a short opening message, set your qualifying questions and paste a booking link. Pre-built templates cover the common funnels so there is nothing to build from scratch.

EngagementInto Revenue.

Engagement
Into Revenue.