Data Deletion Instructions

1. Your right to deletion

You can request deletion of any personal data Socavi holds about you at any time. This applies whether you are a Socavi customer or an end user whose data was processed because you messaged or commented on an account managed through Socavi.

2. How to request deletion as a customer

If you have a Socavi account, you can delete your data directly: open Settings, choose Delete Account, and confirm. This permanently removes your profile, connected accounts, conversations, leads, and funnels, and revokes all stored platform access tokens. You may also email hello@socavi.co from your account email with the subject line Delete My Data.

3. How to request deletion as an end user

If you interacted with a business that uses Socavi (for example by sending a DM or commenting on a post) and you want your data removed, email hello@socavi.co with the subject line Data Deletion Request and include the platform and the username or handle you used. We will locate and delete the associated records.

4. Deletion via Meta

If you connected through a Meta platform and wish to revoke access, you can also remove Socavi from your account at any time in your platform settings under Apps and Websites. Revoking access stops all further data processing. To additionally delete data already stored, submit a deletion request as described above.

5. What gets deleted and when

Upon a valid request we delete the associated conversation history, message content, lead records, and stored access tokens. Deletion is completed within 30 days. Some records may be retained only where required by law (for example, transaction records for tax purposes), and only for as long as legally required.

6. Confirmation

We will confirm completion of your deletion request by email. If you do not receive confirmation within 30 days, contact hello@socavi.co.