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The four questions to ask before you quote a trip
Most quotes that miss do so because a question went unasked: the children's ages, the departure city, whether they meant a 4-star or a 5-star. Four questions cover almost every trip, and asking them in the right order makes the conversation feel easy rather than like a form.
1. Where, and how flexible
Start with the destination, and whether it is fixed. "Dubai" and "somewhere warm in December" lead to very different conversations, and the second one is an opportunity to suggest a package rather than price a single city.
2. When, and for how many nights
Dates decide the price more than anything else. Ask for the travel dates and the number of nights, and whether they can move a day either way. A flexible date can be the difference between a quote that fits the budget and one that does not.
3. Who is travelling
Adults, children and the children's ages. Ages decide the room type, the child fares and which activities belong in the plan. "2 adults and 2 kids, 8 and 5" is a complete answer; "a family of four" is not, and the gap shows up later as a rebuilt quote.
A quote built without the children's ages is a quote you will build twice.
4. How they want to travel
A budget or a hotel class, and the city they fly from. Many travellers will not name a figure but will say "4-star near the beach" straight away, which narrows the options just as well. The departure city settles the flights.
Ask one at a time
On WhatsApp, four questions in one message read like a form, and forms get saved for later. One question per message reads like a conversation and gets answered in seconds. It also lets you skip what they have already told you: if the first message said "Dubai, 14 to 19 Dec", the next question is who is travelling.
This is exactly what Socavi's Enquiry Agent does: it answers in the traveller's language, asks only what is still missing, and passes the Quote Agent a complete brief. The quote comes from your own rates, and your team approves the price before it is sent.