# Socavi > Socavi is the AI-Unified Social Revenue Platform. It turns comments and DMs across social and messaging channels into qualified leads and booked meetings, automatically - without the business owner working an inbox. ## What Socavi does Someone comments a keyword on an Instagram reel, messages a Telegram bot, DMs a Facebook page, or opens the web chat. Socavi starts an automated conversation, qualifies the lead against your ICP rules, collects their contact details, scores their intent, and pushes them to a CRM. The whole path runs without human involvement, with one-click takeover whenever you want it. ## Channels Socavi separates channels it can hold a two-way conversation on from surfaces it can only publish to or capture from. This distinction is deliberate: a platform that says "we support LinkedIn" without saying what that means is the reason buyers get surprised. **Two-way conversation (the agent can reply):** Instagram, Facebook, WhatsApp, Telegram, Threads, TikTok, Discord, LINE, Viber, web chat. **Capture or publish only (the agent cannot reply in-thread):** LinkedIn (Lead Gen Form webhooks in, publishing out - no DM replies), X, Pinterest, YouTube (public comment replies and email capture via a link, since YouTube has no DM system). **Shopify (data source, not a conversation channel):** orders, customers, and browsing/cart activity all become scored leads automatically. There is no API to read or reply inside Shopify's own Inbox - a shopper is reached on WhatsApp or Instagram instead, including abandoned-cart recovery. ## Pricing Five plans. USD, per month, billed monthly; annual billing is 25% off. Regional price points exist for INR, EUR, GBP, AED, CAD, AUD and SGD - they are set numbers, not currency conversions. - **Free** - $0. 1 channel, 1 seat, 15 monthly active contacts, 1 automation flow, manual unified inbox. No AI; every AI feature starts at Starter. - **Starter** - $39/month. 500 AI conversations/month, 1 AI agent, 3 channels, 2 seats, 3 automation flows, 500 monthly active contacts, basic lead qualification, human handoff, email support. - **Professional** - $99/month. 2,500 AI conversations/month, 5 channels, 5 seats, 5 automation flows, 7,000 monthly active contacts, advanced lead qualification and revenue analytics, priority support. - **Business** - $249/month. 10,000 AI conversations/month, unlimited channels, 10 seats, 15 automation flows, 25,000 monthly active contacts, API and webhooks, priority support. - **Enterprise** - custom. Unlimited conversations, channels, seats, flows and contacts; custom qualification and analytics; dedicated success manager. One conversation = one contact the AI replies to in a calendar month, no matter how many messages it takes. ## Core features - Comment-to-DM automation: a keyword in a comment fires an instant DM and opens a qualifying AI conversation. - AI DM conversations: an agent trained on your offer, tone, FAQs and objections - not a generic chatbot. - Lead qualification and scoring: every conversation scored against your ICP rules, hot leads flagged. - Meeting booking: qualified leads get a Calendly or native booking link inside the thread. - Unified inbox: every connected channel in one place, with one-click human takeover. - CRM push: Google Sheets and HubSpot natively, any CRM via webhook. - Revenue analytics: every booked meeting attributed back to the post, comment or funnel that produced it. - Pre-built funnel templates, multi-workspace and team seats. ## How it differs from alternatives - **ManyChat** - Meta-only (Instagram, Facebook, WhatsApp), and a flow builder you assemble yourself. Socavi covers more channels and ships pre-built templates. - **WATI, AiSensy, Interakt** - WhatsApp-only. Socavi is multi-channel, and connects to the WhatsApp Cloud API directly with no BSP in the middle. - **respond.io** - an omnichannel team inbox for mid-market volumes, from $79/month. Socavi starts conversations from social engagement rather than managing ones that already arrived, from $29/month. - **Tidio** - website live chat for visitors already on your site. Socavi captures leads at the social source. ## Who uses Socavi D2C brand owners, coaches, consultants, agencies, ecommerce sellers, travel and hospitality operators, real estate brokers, and creators who generate leads through social media. ## Public MCP server Socavi runs a public Model Context Protocol server, so an AI agent can query product facts directly instead of scraping this page. - Endpoint: `https://lqkdnkgputsdggnkrndu.supabase.co/functions/v1/mcp` - Transport: JSON-RPC 2.0 over HTTP POST. Protocol version 2025-06-18. No authentication. - Discovery manifest: [/.well-known/mcp.json](/.well-known/mcp.json) - Tools: `list_features`, `list_pricing`, `get_company_info`, `list_guides`, `submit_contact` - It is read-only apart from `submit_contact`, and reaches no customer account data. ## Website https://www.socavi.co - full brief in one fetch: [/llms-full.txt](/llms-full.txt) ## Pages - [Home](https://www.socavi.co/): AI-Unified Social Revenue Platform - every chat and voice call into one shared team inbox, AI qualification and automations, then leads pushed to Google Sheets, HubSpot, Salesforce, Pipedrive, Klaviyo, Mailchimp or any webhook. - [Features](https://www.socavi.co/features): Comment-to-DM automation, AI DM conversations, lead scoring, meeting booking, unified inbox, revenue analytics. - [Pricing](https://www.socavi.co/pricing): Five plans from Free to Enterprise, paid from $29/month. - [About](https://www.socavi.co/about): Who Socavi is and what we build. - [Contact](https://www.socavi.co/contact): Get in touch with the Socavi team. ### Use cases - [Instagram DM automation](https://www.socavi.co/use-cases/instagram-dm-automation): Automate Instagram DMs end-to-end, from comment to booked call. - [Comment-to-DM funnel](https://www.socavi.co/use-cases/comment-to-dm-funnel): The full mechanic, and the four places funnels leak. - [Instagram to WhatsApp](https://www.socavi.co/use-cases/instagram-to-whatsapp): Collect a WhatsApp number inside the IG DM and open the WhatsApp thread automatically. - [TikTok DM automation](https://www.socavi.co/use-cases/tiktok-dm-automation): Public comment reply plus a DM funnel, for TikTok Shop sellers and creators. - [WhatsApp automation](https://www.socavi.co/use-cases/whatsapp-automation): Qualify, send catalogues and book calls on the Cloud API. - [Telegram lead generation](https://www.socavi.co/use-cases/telegram-lead-generation): Open bot API, no platform approval to wait on. - [YouTube comment automation](https://www.socavi.co/use-cases/youtube-comment-automation): Public replies and email capture - YouTube has no DM system. - [LinkedIn lead generation](https://www.socavi.co/use-cases/linkedin-lead-generation): Lead Gen Form to CRM in under 60 seconds. - [Discord lead generation](https://www.socavi.co/use-cases/discord-lead-generation): Keyword triggers and slash commands in community channels. - [Social comment-to-lead](https://www.socavi.co/use-cases/social-comment-to-lead): The one pattern behind every channel. ### Comparisons - [Socavi vs ManyChat](https://www.socavi.co/compare/socavi-vs-manychat) - [Socavi vs WATI](https://www.socavi.co/compare/socavi-vs-wati) - [Socavi vs AiSensy](https://www.socavi.co/compare/socavi-vs-aisensy) - [Socavi vs Interakt](https://www.socavi.co/compare/socavi-vs-interakt) - [Socavi vs respond.io](https://www.socavi.co/compare/socavi-vs-respond-io) - [Socavi vs Tidio](https://www.socavi.co/compare/socavi-vs-tidio) ### Industries - [D2C brands](https://www.socavi.co/industries/d2c-brands) - [Coaches](https://www.socavi.co/industries/coaches) - [Agencies](https://www.socavi.co/industries/agencies) - [Ecommerce](https://www.socavi.co/industries/ecommerce) - [Travel & Hospitality](https://www.socavi.co/industries/travel-hospitality) - [Real Estate](https://www.socavi.co/industries/real-estate) ### Blog - [Blog](https://www.socavi.co/blog): Field notes on the parts of a comment-to-DM funnel that decide whether it works. - [The opening DM](https://www.socavi.co/blog/opening-dm-that-gets-replies): Why most automated first messages get ignored - length, links, and pitching too early. - [Choosing a trigger keyword](https://www.socavi.co/blog/choosing-a-trigger-keyword): One word decides whether the funnel fires at all, and the failure is always silent. - [Qualifying questions that work](https://www.socavi.co/blog/qualifying-questions-that-work): Two or three questions beat a seven-field form; why budget is the wrong first ask. ### Guides - [WhatsApp API pricing](https://www.socavi.co/whatsapp-api-pricing): What Meta actually charges per conversation, by category and country. ## Optional - [Privacy](https://www.socavi.co/privacy) - [Terms](https://www.socavi.co/terms) - [Data policy](https://www.socavi.co/data-policy) - [Data deletion](https://www.socavi.co/data-deletion) - [Cookie policy](https://www.socavi.co/cookie-policy) --- # Full question-and-answer index Every question Socavi answers on its own site: 105 across 27 pages. Each block is reproduced verbatim from the page named under it, which is also where the same text appears as visible FAQ content and as FAQPage structured data. ### The Opening DM: Why Most Automated First Messages Get Ignored Source: https://www.socavi.co/blog/opening-dm-that-gets-replies **Q: How long should an automated opening DM be?** A: Under two lines. The message has to read like a reply someone typed, and nobody types four lines in reply to a one-word comment. Length is the first thing that gives an automation away. **Q: Should the first DM include a link?** A: No. A link in the first message is the clearest automation tell there is, and it asks for a click before the person has agreed to anything. Send the link once they have replied and you know which link is the right one. **Q: What should the opening DM actually say?** A: Acknowledge what they did, then ask one question they can answer in a few words. "Saw your comment on the reel - are you looking at this for yourself or for a team?" does the whole job: it proves a human-shaped response, and the answer is the first field of qualification. **Q: Does it matter how fast the DM arrives?** A: Yes, more than the wording does. The reply lands while the post is still on their screen, usually within 60 seconds of the comment. A perfectly written message four hours later is answering someone who has scrolled past ten other things. **Q: What if the opening DM gets no reply?** A: Treat silence as information about the message, not the lead. If a keyword produces comments but no DM replies, the opening line is the variable to change first - it is the only part of the funnel every single person sees. ### The Qualifying Questions That Work in a DM (and the One That Kills the Thread) Source: https://www.socavi.co/blog/qualifying-questions-that-work **Q: How many qualifying questions should a DM funnel ask?** A: Two or three. Past three, replies drop off before the booking link ever appears - a DM thread is not a form, and every extra question is another chance to close the app. **Q: What should the first qualifying question be?** A: Something with a short, closed answer that also segments - "is this for yourself or a team?", "what are you working on right now?" Never budget, and never anything requiring a paragraph. **Q: When should you ask about budget?** A: Not in the first two questions, and often not at all. Budget is the question people most often abandon a thread over, and timeline usually predicts whether a deal closes better than a stated number does. **Q: How does Socavi decide a lead is qualified?** A: You describe your ideal customer in plain English - industry, role, what they should already have tried, what makes someone an obvious non-fit - and the agent scores each conversation against those rules, only sending the booking link once a lead clears your threshold. **Q: What happens to leads that don't qualify?** A: They stay a conversation. The point of a threshold is that the booking link is held back, not that the person is dropped - and anything ambiguous is surfaced in your inbox for a human to pick up. ### How to Choose a Trigger Keyword That Actually Fires Source: https://www.socavi.co/blog/choosing-a-trigger-keyword **Q: How many trigger keywords should one post use?** A: One. Multiple keywords on the same post make the DM response ambiguous for the viewer and split the analytics, so you can no longer tell which one worked. One keyword per post, one funnel per keyword. **Q: What makes a good trigger keyword?** A: A single word, easy to spell, and unlikely to appear in ordinary comments. PRICE, LINK, GUIDE and INFO all work. Anything you would find in a normal reply - "love", "yes", "this" - will fire the funnel at people who never asked for it. **Q: Should the keyword describe the offer or the action?** A: The action. GUIDE tells someone exactly what arrives; SCALE describes a topic and leaves them guessing. The keyword is a request the reader is making, so it should name the thing they will receive. **Q: Where should the keyword be announced?** A: In the caption, spelled out as an instruction - "Comment PRICE and I'll send the details." On video, say it out loud as well. Spoken triggers produce far more comments than ones that only appear in the description. **Q: Can the same keyword be reused across posts?** A: Only if it should run the same funnel. The keyword is what routes a commenter to a set of questions and a destination, so reusing one across posts with different offers sends people down a funnel written for something else. ### Socavi vs AiSensy - Multi-Channel Alternative to AiSensy Source: https://www.socavi.co/compare/socavi-vs-aisensy **Q: What is the difference between Socavi and AiSensy?** A: AiSensy is WhatsApp-focused. Socavi runs WhatsApp plus 11 other channels in one dashboard. **Q: Is Socavi a good AiSensy alternative?** A: Yes - Socavi keeps WhatsApp Cloud API capability and adds Instagram, TikTok and other discovery channels where your buyers find you first. **Q: Does Socavi support WhatsApp broadcasts like AiSensy?** A: Yes, via WhatsApp Cloud API with the same Meta template approval flow. ### Socavi vs Interakt - Beyond WhatsApp for D2C Brands Source: https://www.socavi.co/compare/socavi-vs-interakt **Q: What is the difference between Socavi and Interakt?** A: Interakt is a WhatsApp CRM tuned for D2C Shopify stores. Socavi runs WhatsApp plus 11 other channels in one workspace. **Q: Does Socavi integrate with Shopify like Interakt?** A: Shopify is on the Socavi roadmap. Current integration is via Google Sheets, HubSpot and webhooks. **Q: Is Socavi a good Interakt alternative?** A: Yes if you also want Instagram, TikTok or Telegram automation, not only WhatsApp. ### Socavi vs ManyChat - The Multi-Channel Alternative to ManyChat Source: https://www.socavi.co/compare/socavi-vs-manychat **Q: What is the difference between Socavi and ManyChat?** A: ManyChat supports Instagram, Facebook, WhatsApp. Socavi supports every major channel including TikTok, YouTube, LinkedIn, Discord, Telegram, LINE, Viber. ManyChat is a flow builder requiring you to build from scratch. Socavi provides pre-built templates. **Q: Is Socavi cheaper than ManyChat?** A: ManyChat starts at $15/month and covers only Meta channels. Socavi starts at $39/month and covers every channel. **Q: Can I migrate from ManyChat to Socavi?** A: Yes. Socavi supports the same Meta channels plus 9 more. ### Socavi vs respond.io - The Social Funnel Alternative to respond.io Source: https://www.socavi.co/compare/socavi-vs-respond-io **Q: What is the difference between Socavi and respond.io?** A: respond.io is an omnichannel team inbox built for mid-market and enterprise B2C teams managing high conversation volumes, with pricing from $79/month and AI from $159/month. Socavi is a social funnel engine for smaller sellers and creators - it starts conversations from social engagement like comments and DMs, qualifies leads, and pushes them to a built-in CRM from $39/month. **Q: Is Socavi cheaper than respond.io?** A: Yes. respond.io paid plans start at $79/month and automation plus AI Agents start at $159/month, with the Advanced plan at $279/month. Socavi includes AI replies, automation, and all your channels from $39/month, with unlimited accounts on the $249/month Business plan. **Q: Does respond.io do comment-to-DM automation?** A: respond.io is primarily an inbox that manages conversations once they arrive. Socavi triggers conversations from social engagement - a comment on a reel or a keyword DM starts an automated funnel. This comment-to-DM and IG-to-WhatsApp bridge is Socavi's core use case. **Q: Does respond.io include a built-in CRM?** A: No. respond.io integrates with external CRMs like HubSpot and Salesforce but does not provide a built-in CRM for pipeline and lifecycle management. Socavi has native lead scoring, pipeline stages, and CRM push included on every plan. ### Socavi vs Tidio - The Social Funnel Alternative to Tidio Source: https://www.socavi.co/compare/socavi-vs-tidio **Q: What is the difference between Socavi and Tidio?** A: Tidio is primarily a website live chat and helpdesk tool with AI, focused on visitors already on your site. Socavi is a social funnel engine that starts conversations from social engagement - comments and DMs on Instagram, TikTok, WhatsApp and 9 more channels - then qualifies and pushes leads to a built-in CRM. **Q: Does Tidio work on Instagram and TikTok?** A: Tidio connects Instagram and Messenger to its inbox but does not run comment-to-DM funnels or support TikTok, Telegram, Discord, LINE, or Viber. Socavi supports all of these with pre-built funnel templates. **Q: Is Socavi a good Tidio alternative for social selling?** A: Yes. If your leads come from social media rather than website traffic, Socavi captures them at the source with comment-to-DM automation and the IG-to-WhatsApp bridge, then scores and routes them automatically. ### Socavi vs WATI - WhatsApp Automation + 11 More Channels Source: https://www.socavi.co/compare/socavi-vs-wati **Q: What is the difference between Socavi and WATI?** A: WATI is WhatsApp-only. Socavi runs WhatsApp plus 11 other channels including Instagram, TikTok, Telegram and Discord. **Q: Is Socavi a good WATI alternative?** A: Yes - Socavi keeps all the WhatsApp capability and adds the discovery channels your buyers actually use first - Instagram, TikTok, YouTube, and more. **Q: Does Socavi support WhatsApp Business API like WATI?** A: Yes, via WhatsApp Cloud API directly - no BSP markup. ### Capture Source: https://www.socavi.co/features **Q: Does Socavi work with Instagram DM automation?** A: Yes. Socavi supports every major channel: Instagram, Facebook, WhatsApp, TikTok, YouTube, LinkedIn, Telegram, Discord, LINE, Viber, X, Threads, Pinterest, website chat and voice calls. Every channel runs through the same engine. **Q: What is a comment-to-DM funnel?** A: When a follower comments a specific keyword on your post or reel, Socavi automatically opens a DM with them and starts a qualifying AI conversation. **Q: Can Socavi book meetings directly from DMs?** A: Yes. Once a lead is qualified, the AI shares a Calendly or native booking link inside the DM so the prospect books a meeting without leaving the conversation. **Q: Will the AI sound like me?** A: Yes. You train Socavi on your offer, tone, FAQs, and objection responses, so DMs read like your best closer wrote them. ### Social Automation for Agencies - Run Multi-Client Lead Funnels from One Dashboard Source: https://www.socavi.co/industries/agencies **Q: Can agencies manage multiple clients in Socavi?** A: Yes - each client gets their own workspace with separate channels, funnels, leads, and CRM destinations. **Q: What CRMs does Socavi integrate with?** A: Google Sheets natively, HubSpot, and any CRM via webhook. **Q: What team roles are available in Socavi?** A: Owner, admin, and member - each workspace can have multiple team members. ### Instagram and Social Automation for Coaches - Fill Your Calendar from DMs Source: https://www.socavi.co/industries/coaches **Q: How do coaches use Instagram automation?** A: They automate the path from a comment on a reel through DM qualification to a booked discovery call on their calendar. **Q: Can AI qualify coaching leads from DMs?** A: Yes - Socavi asks 2–3 qualifying questions in DMs based on the coach's ideal client criteria. **Q: How does Socavi book discovery calls for coaches?** A: When a lead qualifies, the funnel sends a Calendly link or Socavi's native booking link automatically. ### Social Media Automation for D2C Brands - Turn Social Followers into Customers Source: https://www.socavi.co/industries/d2c-brands **Q: How do D2C brands use social media automation?** A: They automate the full path from social discovery to WhatsApp purchase: comment triggers, DM qualification, catalogue cards, and CRM push. **Q: Which social channels work best for D2C lead generation?** A: Instagram and TikTok for discovery, WhatsApp for conversion. **Q: Can Socavi integrate with Shopify?** A: Shopify integration is on the roadmap. Current integration is via Google Sheets, HubSpot and webhooks. ### Social Automation for Ecommerce - Instagram, TikTok, and WhatsApp Lead Funnels Source: https://www.socavi.co/industries/ecommerce **Q: How does social automation help ecommerce?** A: Captures buying intent the moment it shows up in a comment or DM and converts it into a catalogue send or a sale conversation in minutes. **Q: Can Socavi send product catalogues on WhatsApp?** A: Yes - formatted product cards with image, price, and CTA button. **Q: Which social channels drive the most ecommerce sales?** A: Instagram and TikTok for discovery, WhatsApp for purchase conversations, Telegram for community and repeat buyers. ### Social Automation for Real Estate - Qualify Buyers and Book Site Visits from DMs Source: https://www.socavi.co/industries/real-estate **Q: How do real estate agents use social automation?** A: They turn listing comments and property DMs into qualified enquiries - budget, area and timeline captured in the thread - and book the site visit automatically. **Q: Can Socavi qualify property buyers automatically?** A: Yes - the agent asks about budget band, preferred area, property type and timeline, scores the answers, and only sends a booking link to leads above your threshold. **Q: Can Socavi book site visits?** A: Qualified leads get a Calendly link or Socavi's native booking link in the thread, and the visit lands in the calendar with the full conversation attached. ### Social Automation for Travel and Hospitality - Turn Enquiries into Bookings Source: https://www.socavi.co/industries/travel-hospitality **Q: How do travel businesses use social automation?** A: They answer the date, availability and price questions that arrive as comments and DMs in minutes, then hand the qualified traveller to a human to close the booking. **Q: Can Socavi answer availability questions automatically?** A: Yes - the agent answers from your own knowledge base of rooms, packages, inclusions and seasons, and escalates anything outside it to a human. **Q: Which channels work best for travel and hospitality?** A: Instagram and TikTok for discovery, WhatsApp for the booking conversation, and web chat for people already on your site comparing dates. ### How Comment-to-DM Funnels Work Source: https://www.socavi.co/use-cases/comment-to-dm-funnel **Q: What is a comment-to-DM funnel?** A: A follower comments a keyword on your post, reel, or ad. Socavi opens a DM referencing that post, asks two or three qualifying questions, scores the answers against your ICP rules, and shares your booking link if the lead qualifies. **Q: Why trigger on a comment instead of DMing people directly?** A: A comment is a micro-commitment that signals real intent, and on Meta platforms it is the action that legitimately allows you to open a DM. You are answering a request rather than cold-DMing, which keeps you inside platform rules and gets far higher reply rates. **Q: Where do comment-to-DM funnels usually leak?** A: Four places: an opening DM that pitches too early, a qualifier longer than three questions, a booking link sent before qualification clears, and no human escalation path. Socavi's defaults are built to avoid all four. **Q: When does the AI hand a conversation to a human?** A: When a conversation is ambiguous or falls outside what the AI was trained on, Socavi surfaces it in your inbox for one-click takeover. **Q: Which channels can run a comment-to-DM funnel?** A: Instagram and Facebook, where a public comment is what permits the DM. The same qualify-and-book funnel also runs on the other channels Socavi supports, triggered by an inbound message instead of a comment. ### Discord Lead Generation Bot - Turn Server Members into Qualified Leads Source: https://www.socavi.co/use-cases/discord-lead-generation **Q: Can Discord be used for lead generation?** A: Yes - keyword triggers and slash commands start DM qualification funnels automatically. **Q: How does a Discord lead bot work?** A: User types keyword or runs slash command → bot DMs them → qualification funnel runs → lead pushed to CRM. **Q: What slash commands does Socavi support in Discord?** A: /getdemo, /pricing, /consult, /webinar - all mapped to qualification funnels. **Q: Does Discord lead gen require approval?** A: No - only a bot token from Discord's developer portal, which takes about 10 minutes. ### Instagram to WhatsApp Automation - Turn IG Comments into WhatsApp Leads Source: https://www.socavi.co/use-cases/instagram-to-whatsapp **Q: How does a lead get from Instagram to WhatsApp?** A: The Instagram DM funnel asks for their WhatsApp number, and that number triggers a message through Socavi's WhatsApp Cloud API integration. The handoff happens inside the conversation they already started, so there is no "message me on WhatsApp" step for them to ignore. **Q: Do I need a WhatsApp Business Solution Provider?** A: No. Socavi connects to the WhatsApp Cloud API directly, so there is no BSP in the middle. **Q: How long does the bridge take to set up?** A: About ten minutes: connect Instagram, connect your WhatsApp Business number, pick the IG-to-WhatsApp template, choose the post and trigger keyword, and write a short opening DM. **Q: Can I test it before going live?** A: Yes. The Simulator runs the whole funnel against a dry-run contact, so you can iterate on every block before connecting a real account. **Q: Does the handoff stay inside Meta's rules?** A: Yes. Socavi only messages users who initiated contact through a comment, an inbound DM, or a story reply, which is what Meta's policies for both Instagram and WhatsApp allow. ### Instagram DM Automation for Coaches, Consultants & Agencies Source: https://www.socavi.co/use-cases/instagram-dm-automation **Q: Does Instagram DM automation break Meta's rules?** A: Not when the DM answers something the user did. Socavi only sends in response to a comment, a story reply, or an inbound message, which is what Meta's messaging rules allow. Rate limits, content review, and one-click human takeover are built in. **Q: What do I need to connect Instagram to Socavi?** A: An Instagram business or creator account. Socavi connects to it through Meta's official Graph API from the Integrations page. **Q: How does the AI know what to say?** A: You train it on your offer, your FAQs, your tone, and your qualification rules, so the DM reads in your voice rather than as a generic script. **Q: How many qualifying questions should the AI ask?** A: Two or three. Longer qualifiers are where funnels leak - the lead stops replying before the booking link ever appears. **Q: Can a human take over the conversation?** A: Yes. Every thread lands in the Socavi inbox, ambiguous conversations are surfaced there automatically, and one click hands the thread from the AI to you. ### LinkedIn Lead Generation Automation - Qualify B2B Leads from LinkedIn Source: https://www.socavi.co/use-cases/linkedin-lead-generation **Q: How does LinkedIn Lead Gen Forms automation work with Socavi?** A: LinkedIn sends a webhook when a form is submitted. Socavi creates a scored lead record and pushes it to your CRM in under 60 seconds. **Q: Can I automate LinkedIn DM follow-up?** A: Yes - Socavi starts a 2–3 question qualification funnel in DMs and routes hot leads to your calendar. **Q: What's the difference between LinkedIn Sales Navigator and Socavi?** A: Sales Navigator finds prospects, Socavi qualifies inbound ones who already reached out. **Q: How fast does Socavi push LinkedIn leads to CRM?** A: Under 60 seconds from form fill to CRM record. ### Social Comment to Lead - Turn Every Comment into a Qualified Lead Source: https://www.socavi.co/use-cases/social-comment-to-lead **Q: What is social comment to lead?** A: Automating the flow from a social media comment to a qualified lead in your CRM, without manual handoffs. **Q: Which platforms support comment to lead automation?** A: Instagram, TikTok, Facebook, YouTube and LinkedIn. **Q: How fast does Socavi respond to a comment?** A: Under 60 seconds. **Q: What happens after someone comments a keyword?** A: Auto-DM opens, qualification funnel runs, lead captured, CRM updated. ### Telegram Lead Generation Bot - Automate Leads from Telegram Channels and Groups Source: https://www.socavi.co/use-cases/telegram-lead-generation **Q: Is Telegram good for lead generation?** A: Yes - 900M+ users, extremely high engagement in communities, and the bot API is free and requires no platform approval. **Q: How does a Telegram lead bot work?** A: User messages keyword → bot starts qualification funnel → collects name/phone/email → scores lead → pushes to CRM. **Q: Do I need Meta approval for Telegram?** A: No - Telegram's bot API is completely open. Create a bot via @BotFather in 2 minutes and connect it to Socavi. **Q: Can Telegram leads be pushed to a CRM?** A: Yes - Socavi pushes leads to Google Sheets, HubSpot, and any CRM via webhook. ### TikTok DM Automation - Comment to DM Funnels for TikTok Sellers Source: https://www.socavi.co/use-cases/tiktok-dm-automation **Q: Does TikTok DM automation need API approval?** A: The Direct Message API requires TikTok Business API approval, similar to Meta's process. The comment detection webhook has fewer restrictions and is much faster to set up. **Q: Can I build the funnel before approval comes through?** A: Yes. Socavi's Simulator runs every block, reply, and CRM push against a dry-run contact, so the funnel can be finished and tested by the time API access lands. **Q: How many keywords should one video use?** A: One. Multiple keywords on the same video make the DM response confusing for the viewer and muddy the analytics. One keyword per video, one funnel per keyword. **Q: Which keywords work best on TikTok?** A: Single words - PRICE, LINK, BUY, INFO, GUIDE - stated explicitly in the caption, as in "Comment PRICE below and I'll send you the details." **Q: Can a TikTok lead continue the conversation on WhatsApp?** A: Yes. When a viewer shows shopping intent, the DM flow can collect their WhatsApp number and hand the conversation over, the same way the Instagram-to-WhatsApp bridge works. ### WhatsApp Business Automation - Qualify Leads and Close Sales on WhatsApp Source: https://www.socavi.co/use-cases/whatsapp-automation **Q: What is WhatsApp Business automation?** A: Automating the conversations that happen after someone reaches out - qualify, catalogue, CRM, book - not bulk broadcasting. **Q: How does Socavi connect to WhatsApp?** A: Directly via WhatsApp Cloud API, no BSP required. **Q: Can Socavi send WhatsApp catalogues automatically?** A: Yes - formatted product cards with image, price and CTA button. **Q: What is the difference between WhatsApp automation and a WhatsApp chatbot?** A: A chatbot answers questions; automation moves people through a qualification funnel toward a purchase or booking. **Q: Is WhatsApp automation compliant with Meta's policies?** A: Yes - Socavi only automates inbound conversations and uses approved message templates for outbound. ### YouTube Comment Automation - Capture Leads from Video Comments Source: https://www.socavi.co/use-cases/youtube-comment-automation **Q: Can Socavi send DMs to YouTube commenters?** A: No. YouTube has no DM system. Socavi posts an automatic public reply on the comment, and the lead is captured through a link in that reply. **Q: How does Socavi capture an email from a YouTube comment?** A: The public reply carries a CTA link to a Socavi-hosted capture page or your own landing page. The email collected there becomes a lead record, pushed to your CRM with the video as the source. **Q: What do I need to connect a YouTube channel?** A: Google OAuth from Socavi's Integrations page. Socavi then monitors comments through the YouTube Data API v3. **Q: Which keywords work best on YouTube?** A: Single intent words: FREE and DOWNLOAD for lead magnets, LINK when you reference something in the video, and TEMPLATE, GUIDE, or CHECKLIST for educational content. Saying the trigger out loud in the video gets far more triggered comments than only writing it in the description. **Q: Does the funnel keep working on old videos?** A: Yes. You configure it once per video and it runs passively, so a tutorial that still ranks for its keyword keeps generating email leads without further work. ### WhatsApp Business API Pricing Explained (2026) Source: https://www.socavi.co/whatsapp-api-pricing **Q: How much does the WhatsApp Business API cost?** A: WhatsApp Business API has no fixed monthly fee from Meta. You pay per conversation, priced by category - marketing, utility, authentication, and service - and rates vary by country. Most platforms add their own software fee on top. Service conversations started by the customer are often free within a 24-hour window. **Q: Do I need Twilio to use the WhatsApp API?** A: No. Twilio is one provider, but you can connect through any WhatsApp Business Solution Provider or directly via the WhatsApp Cloud API. Socavi connects to the WhatsApp Cloud API so you do not need Twilio. **Q: What are WhatsApp conversation categories?** A: Meta prices messages in four categories: marketing (promotions), utility (order updates, reminders), authentication (one-time codes), and service (replies to customer-initiated chats). Each has a different per-conversation rate that varies by country.